{"id":4955,"date":"2024-05-28T17:58:25","date_gmt":"2024-05-28T15:58:25","guid":{"rendered":"https:\/\/mangrose.fr\/delivery-and-returns\/"},"modified":"2025-04-06T10:52:18","modified_gmt":"2025-04-06T08:52:18","slug":"delivery-and-returns","status":"publish","type":"page","link":"https:\/\/mangrose.fr\/en\/delivery-and-returns\/","title":{"rendered":"DELIVERY AND RETURNS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4955\" class=\"elementor elementor-4955 elementor-1035\" data-elementor-post-type=\"page\">\n\t\t\t\t<section class=\"elementor-element elementor-element-c58b42c e-flex e-con-boxed e-con e-parent\" data-id=\"c58b42c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99fd5a7 elementor-widget__width-auto elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"99fd5a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\">Home<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c430a4 elementor-widget elementor-widget-heading\" data-id=\"7c430a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">DELIVERY AND RETURNS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-9cf7965 e-flex e-con-boxed e-con e-parent\" data-id=\"9cf7965\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bafc139 elementor-widget elementor-widget-text-editor\" data-id=\"bafc139\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>SHIPPING FEES<\/h2><p>Shipping costs vary depending on the weight of your order and the country of delivery.<\/p><p>Order preparation times can range from 1 to 3 business days. Orders are not prepared on weekends and public holidays.<\/p><p><strong>For deliveries in mainland France and Corsica and international deliveries outside France.<\/strong><\/p><p>We propose delivery to:<br>\u2022 Pickup point<br>\u2022 Standard home delivery<\/p><h2>DELIVERED COUNTRIES<\/h2><p>We deliver to France, Corsica, Monaco, Switzerland, and European Union countries (except the United Kingdom, Canary Islands, Norway, Andorra, and French overseas territories). Currently, we do not deliver to other destinations.<\/p><h2>Delivery Times<\/h2><ul><li><strong>Order preparation<\/strong>: 1 to 3 business days (may be longer during sales periods).<\/li><li><strong>Average delivery time:<\/strong><ul><li>France: 2 to 5 days<\/li><li>Europe: 3 to 7 days (up to 10 days depending on the country)<\/li><\/ul><\/li><li>Delays may occur if the package is held at customs. Contact our customer service if your order remains at customs for more than two weeks (<a rel=\"noreferrer\">contact@mangrose.fr<\/a>).<\/li><\/ul><h2>Duties and Customs<\/h2><ol><li><strong>European countries<\/strong>: No customs duties.<\/li><\/ol><h2>Order and Payment<\/h2><ul><li><strong>Order tracking<\/strong>: You will receive a notification by email with a tracking number and a link to track your package.<\/li><li><strong>Preparation time<\/strong>: 1 to 3 business days.<\/li><li><strong>Order cancellation<\/strong>: You can contact customer service within one hour of placing your order for a possible cancellation (<a rel=\"noreferrer\">contact@mangrose.fr<\/a>).<\/li><li><strong>Change of delivery address<\/strong>: Contact our customer service to check if the change is still possible after placing the order (<a rel=\"noreferrer\">contact@mangrose.fr<\/a>).<\/li><\/ul><h2>Promotional Code<\/h2><ul><li>Promotional codes can only be used once and are not combinable.<\/li><li><strong>Usage<\/strong>: Enter the code in the &#8220;Promo code&#8221; field before confirming your order.<\/li><\/ul><h2>Payment<\/h2><ul><li><strong>Payment options:<\/strong><ul><li>Visa<\/li><li>MasterCard<\/li><li>International Maestro Bank Card<\/li><li>VPAY<\/li><\/ul><\/li><li><strong>Security: All order and payment data are encrypted by SSL protocol.<\/strong><\/li><li><strong>Installment payment:<\/strong> Not available at this time.<\/li><\/ul><h2>E-Gift Card<\/h2><ul><li><strong>Purchase: Available on our site.<\/strong><\/li><li><strong>Usage:<\/strong> Minimum amount of 100 euros, valid for 1 year, usable only on the site.<\/li><li><strong>Sending:<\/strong> By email, printable or directly sent to the recipient.<\/li><\/ul><h2>Returns and Refunds<\/h2><ul><li><p><strong>Return conditions<\/strong>: You have 14 days after receiving your order to return items in their original condition.<\/p><\/li><li><p><strong>Return process<\/strong>: Contact us with your order number and the reference of the item to be returned (<a rel=\"noreferrer\">contact@mangrose.fr<\/a>). Use the eco-friendly Kraft paper envelope to return your items to the following address:<\/p><p><code class=\"!whitespace-pre hljs\" style=\"font-size: 16px;\">MANGROSE RETOURS INTERNET<br\/>4 Avenue de Claret<br\/>33360 CARIGNAN DE BORDEAUX <\/code><\/p><\/li><li><p><code class=\"!whitespace-pre hljs\" style=\"font-size: 16px;\"><\/code><\/p><p>Return shipping costs are the responsibility of the customer. We will contact you to confirm the refund or exchange.<\/p><\/li><li><p><strong>Refund time:<\/strong> 10 days from receipt of returned items, to the account associated with the card used for payment. You will receive an email confirming receipt and the refund.<\/p><\/li><\/ul><p>Promotional products purchased online and e-gift cards cannot be refunded or exchanged, except in the form of a credit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>SHIPPING FEES Shipping costs vary depending on the weight of your order and the country of delivery. Order preparation times can range from 1 to 3 business days. Orders are not prepared on weekends and public holidays. For deliveries in mainland France and Corsica and international deliveries outside France. We propose delivery to:\u2022 Pickup point\u2022 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"folder":[],"class_list":["post-4955","page","type-page","status-publish","hentry"],"acf":[],"featured_image_src":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>DELIVERY AND RETURNS | Mangrose<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mangrose.fr\/en\/delivery-and-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"DELIVERY AND RETURNS | Mangrose\" \/>\n<meta property=\"og:description\" content=\"SHIPPING FEES Shipping costs vary depending on the weight of your order and the country of delivery. 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